Cross Cultural Gap At Resort Hotel In Thailand
As director of the hotel at The Laguna Beach Resort, I would implement a cultural cross training program to assist employees and management with differences of ethnicity. I believe it would be of extreme importance to include both parties in the training to develop a common understanding of mutual respect. As a foreign member in the country of Korea; I realize it would be preposterous to remain culturally bound to western philosophy, as circumstances present themselves in different mannerisms here. For instance: a civilian in a mall may walk very closely beside you and even nudge you a bit and it’s considered a common gesture of normality. However, in an American persona that would be taken as disrespect, and rude. Had I not been aware of the culture, I may have had an interruption of service. Such is the same in business, ensuring that all staff not just employees; are aware of diverse climates helps to lock in on success of good business practice, especially in a hospitality industry because more than likely an owner’s reputation depends upon excellent customer service.
The types of topics that a program of this sort may include are basic foreign language, customs and courtesies, customer relations, and managing development. At a minimum, the program would require everyone in attendance to obtain a very basic skill in speaking the staff members’ language. One bilingual individual could be designated as liaison between language groups, also assuming the responsibility of ensuring the management team’s outlook is interpreted correctly and understood..i.e.. (Floor Supervisor) Along with learning language a good speech program often entertains the need to know the origin of vernacular; and familiarizing oneself with the local customs or patterns of behavior help to bring a style to language identifiable by the native speaker, making room for respect. After those aforementioned have been introduced, it is important to maintain the skills provided and that responsibility should rest with the managing staff of the operation. Not only is maintenance key but developing a close knit working climate is as of equal importance in the success of the resort.
-CPL BROWN, LAWRENCE, E.
As director of the hotel at The Laguna Beach Resort, I would implement a cultural cross training program to assist employees and management with differences of ethnicity. I believe it would be of extreme importance to include both parties in the training to develop a common understanding of mutual respect. As a foreign member in the country of Korea; I realize it would be preposterous to remain culturally bound to western philosophy, as circumstances present themselves in different mannerisms here. For instance: a civilian in a mall may walk very closely beside you and even nudge you a bit and it’s considered a common gesture of normality. However, in an American persona that would be taken as disrespect, and rude. Had I not been aware of the culture, I may have had an interruption of service. Such is the same in business, ensuring that all staff not just employees; are aware of diverse climates helps to lock in on success of good business practice, especially in a hospitality industry because more than likely an owner’s reputation depends upon excellent customer service.
The types of topics that a program of this sort may include are basic foreign language, customs and courtesies, customer relations, and managing development. At a minimum, the program would require everyone in attendance to obtain a very basic skill in speaking the staff members’ language. One bilingual individual could be designated as liaison between language groups, also assuming the responsibility of ensuring the management team’s outlook is interpreted correctly and understood..i.e.. (Floor Supervisor) Along with learning language a good speech program often entertains the need to know the origin of vernacular; and familiarizing oneself with the local customs or patterns of behavior help to bring a style to language identifiable by the native speaker, making room for respect. After those aforementioned have been introduced, it is important to maintain the skills provided and that responsibility should rest with the managing staff of the operation. Not only is maintenance key but developing a close knit working climate is as of equal importance in the success of the resort.
-CPL BROWN, LAWRENCE, E.
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