Chapter 3 Coherence

53. Managers can avoid costly hiring mistakes with two techniques. First, they should write a solid job description. Second, they should explain special job expectations during the hiring interview. For example: Will the applicant be expected to travel? or Are tight deadlines common? Also, the manager should not frighten away applicants.

54. No one likes to turn out poor products. As a result; we began highlighting recurring problems. Therefore, employees make a special effort to be more careful in doing their work right the first time, so it does not have to be returned to them for corrections.

55. Service was less than perfect for many months, resulting from a lack of certain intangibles and customer specific data that we needed; by removing all localized person to person coverage. Therefore, we are returning to decentralized customer contacts.